Business Improvement Specialists

Putting you back in control of your business and propelling you into the future


Do you need help getting sharper at what you do, but don’t have time to design and test that new strategy?

Are you too deep in the day to day running of the business?

We partner with you, together putting in the hard work of tasks, details and deliverables, so that you and your team can reach your goals.

As former software, civil and electrical engineers, teachers, political scientists & business owners, we bring a perspective that’s free from legacy, a fresh pair of eyes and a passion to see businesses succeed.

We use proven methodologies to uncover issues and provide solutions, based on a true understanding of your business operations and objectives.

The symptoms

  • Are you constantly fighting fires, and never have time to do the things you should be?
  • Is everything done in reaction to a phone call or email, leaving no opportunity to act proactively?
  • Does everything feel like hard work when you know it should be much easier?
  • Do you have unhappy customers because parts of the business keep dropping the ball?
  • Are you (or others) critical to every part of the business, meaning you can't trust or delegate tasks or decision making?
  • Is there no time to work on the business because you are always working in the business?


1. Gain an understanding of how your business is operating

2. Map our findings & identify opportunities for addressing issues

3. Make recommendations for improvements

4. Support the change

  1. Review the way your business operates
    Through one-on-one and group interviews, we tap into the knowledge of your team, gaining a solid understanding of how your business currently operates, whilst picking up on suggestions for improvement from your staff.
  2. Map our findings
    We then sit down for a more detailed look at how things work to review your systems and processes. As we do this, we identify a ‘future state’ to address your pain points and pinpoint opportunities to make your processes more efficient.
  3. Make recommendations for improvements
    Once we have a clear understanding of your business, we will make recommendations for the best areas to target along with a plan for how to best approach this change. The key to handling change in any business is to make it achievable - therefore we ensure that changes are broken into manageable 'bite sized' pieces.
  4. Support the change
    This vital step ensures that you fully experience the benefits of the improvements. We work closely with you to manage and support your staff, including documentation and training, so that the changes continue to benefit you well into the long-term.

Let’s get started! Our services:

Process & System Overhaul

Here we focus on getting the right people, processes, and technology in place to make your business run smoothly.

Whether this is to resolve a specific issue, or to look at your business as a whole, we will work with you to come up with a plan – and then to put this into action so that you see real & measurable results in your business.

System Recommendations & Implementation

Are you looking for new software for your business but you aren’t sure which way to go? By approaching this from a process-driven point of view, we can help you to find the right tool for your business – and then support you to roll this out.

Business Coaching

While our other services focus on getting your processes and systems sorted (the right people, doing the right things, at the right time), our Business Coaching service is about building capability at the senior levels of your business. Here we focus on helping you to grow so that your business can grow.

Book a free scoping consult now!

Client Feedback

“We have been fortunate enough to work with Luckman and Associates on the development of our current Disaster Recovery and Business continuity plans. With a wealth of knowledge and experience Vaughan was able to quickly get up to speed with our business and developed robust and user friendly plans and associated policies. He was a pleasure to work with and I would have no hesitation in recommending him, he is an asset to our business.”

James Townsend, Managing Director (Mainland Claims)

Stephanie Townsend, Managing Director (Catch Consulting NZ Ltd)

Mainland Claims

“The work Luckman& Associates undertook  has been incredibly helpful in shaping the way EQC has approached its processes in Canterbury. They were able to offer objective advice and recommendations, challenge the business to think differently and identify and highlight issues in a manner that was both well-reasoned and professional. The business analysis and improvement techniques they bring allowed them to quickly and effectively establish credibility, while their approach to their work meant they created a rapport with both management and staff alike. Bringing in Luckman & Associates has definitely been a positive and valuable move for EQC.”

Kristian Miles | Manager Business Improvement| Business Improvement Team

Earthquake Commission – EQC

“Custom Homes Southland Ltd enlisted the help of Luckman & Associates in order to improve their business model. Vaughan was fantastic to deal with.  His training is effective and his understanding of the construction industry was invaluable when it came to putting practices into place using an online project management system.  Vaughan is a clear, knowledgeable communicator and we wouldn’t hesitate to recommend him to anyone looking to improve their business performance”.

Greg McLeod
Managing Director

Custom Homes Southland Ltd Custom Homes Southland Ltd

“Vaughan has helped Benchmark Homes become a much more streamlined and efficient business through his expertise. Not only does he have a wealth of knowledge but a great eye for improving business systems and processes. Vaughan has been great to deal with and we look forward to working with him in the future.”

Sam Evans, Operations Manager

Benchmark Homes Benchmark Homes Canterbury

Our Clients – Past & Present

Partnerships – Accountants & Professional Services

We work with a number of accounting/professional services businesses to offer business improvement services as an extension of their practices. By acting together we can deliver the best results for your clients - especially where financial symptoms stem from process or system issues.

If you are keen to see how we can work together, then get in touch with Vaughan to have a confidential discussion: or 027 4166 177.