Business Improvement Specialists
Putting you back in control of your business and propelling you into the future
Do you need help getting sharper at what you do, but don’t have time to design and test that new strategy?
Are you too deep in the day to day running of the business?
We partner with you, together putting in the hard work of tasks, details and deliverables, so that you and your team can reach your goals.
As former software, civil and electrical engineers, teachers, political scientists & business owners, we bring a perspective that’s free from legacy, a fresh pair of eyes and a passion to see businesses succeed.
We use proven methodologies to uncover issues and provide solutions, based on a true understanding of your business operations and objectives.
- Are you constantly fighting fires, and never have time to do the things you should be?
- Is everything done in reaction to a phone call or email, leaving no opportunity to act proactively?
- Does everything feel like hard work when you know it should be much easier?
- Do you have unhappy customers because parts of the business keep dropping the ball?
- Are you (or others) critical to every part of the business, meaning you can't trust or delegate tasks or decision making?
- Is there no time to work on the business because you are always working in the business?
THE BUSINESS IMPROVEMENT PROCESS
- Review the way your business operates
Through one-on-one and group interviews, we tap into the knowledge of your team, gaining a solid understanding of how your business currently operates, whilst picking up on suggestions for improvement from your staff.
- Map our findings
We then sit down for a more detailed look at how things work to review your systems and processes. As we do this, we identify a ‘future state’ to address your pain points and pinpoint opportunities to make your processes more efficient.
- Make recommendations for improvements
Once we have a clear understanding of your business, we will make recommendations for the best areas to target along with a plan for how to best approach this change. The key to handling change in any business is to make it achievable - therefore we ensure that changes are broken into manageable 'bite sized' pieces.
- Support the change
This vital step ensures that you fully experience the benefits of the improvements. We work closely with you to manage and support your staff, including documentation and training, so that the changes continue to benefit you well into the long-term.
“We have been fortunate enough to work with Luckman and Associates on the development of our current Disaster Recovery and Business continuity plans. With a wealth of knowledge and experience Vaughan was able to quickly get up to speed with our business and developed robust and user friendly plans and associated policies. He was a pleasure to work with and I would have no hesitation in recommending him, he is an asset to our business.”
James Townsend, Managing Director (Mainland Claims)
Stephanie Townsend, Managing Director (Catch Consulting NZ Ltd)
“The work Luckman& Associates undertook has been incredibly helpful in shaping the way EQC has approached its processes in Canterbury. They were able to offer objective advice and recommendations, challenge the business to think differently and identify and highlight issues in a manner that was both well-reasoned and professional. The business analysis and improvement techniques they bring allowed them to quickly and effectively establish credibility, while their approach to their work meant they created a rapport with both management and staff alike. Bringing in Luckman & Associates has definitely been a positive and valuable move for EQC.”
Kristian Miles | Manager Business Improvement| Business Improvement Team
“Custom Homes Southland Ltd enlisted the help of Luckman & Associates in order to improve their business model. Vaughan was fantastic to deal with. His training is effective and his understanding of the construction industry was invaluable when it came to putting practices into place using an online project management system. Vaughan is a clear, knowledgeable communicator and we wouldn’t hesitate to recommend him to anyone looking to improve their business performance”.
“Vaughan has helped Benchmark Homes become a much more streamlined and efficient business through his expertise. Not only does he have a wealth of knowledge but a great eye for improving business systems and processes. Vaughan has been great to deal with and we look forward to working with him in the future.”
Sam Evans, Operations Manager
Partnerships – Accountants & Professional Services
We work with a number of accounting/professional services businesses to offer business improvement services as an extension of their practices. By acting together we can deliver the best results for your clients - especially where financial symptoms stem from process or system issues.
If you are keen to see how we can work together, then get in touch with Vaughan to have a confidential discussion: firstname.lastname@example.org or 027 4166 177.