What is Business Improvement?

Business Improvement is all about making sure that everything you do in your business is done efficiently. We focus on the processes you follow through your business to understand where improvements can be made - eg, what happens to an order when it arrives, and how is this tracked through to being filled? How does data get to your finance system, and is this being double-handled? What happens if a member of staff is unexpectedly absent?

When a business is operating well - with good systems and processes in place - then all of these actions start to happen seamlessly. This is our aim: to have your business operating with the right people, doing the right things, at the right time, every time!

The symptoms

  • Are you constantly fighting fires, and never have time to do the things you should be?
  • Is everything done in reaction to a phone call or email, leaving no opportunity to act proactively?
  • Does everything feel like hard work when you know it should be much easier?
  • Do you have unhappy customers because parts of the business keep dropping the ball?
  • Are you (or others) critical to every part of the business, meaning you can't trust or delegate tasks or decision making?
  • Is there no time to work on the business because you are always working in the business?

The Business Improvement Process

1. Talk to you and your staff, review the way your business is operating

2. Make recommendations for improvements

3. Support the change

  1. We'll talk to you and your staff, review the way your business is operating. We generally find that people working in the business already have a good idea of what can be improved. We tap into this knowledge through one-on-one and group interviews to get a good understanding of the opportunities for improvement. Next we sit down for a more detailed look at how things work to review your systems and processes. Here we are looking for opportunities to make things more efficient.
  2. Make recommendations for improvements. Once we have a clear understanding of the business we will make recommendations for the best areas to target along with a plan for how to best approach this change. The key to handling change in any business is to make it achievable - therefore we make sure that we break up the change into manageable 'bite sized' pieces.
  3. Support the change. The final vital step is to support the change. Benefits will only be achieved once the changes have been made - and it is important that the changes stick for the long term. We work with you to help manage this change, including training and documentation requirements.

Let’s get started! Our services:

Process & System Overhaul

Here we focus on getting the right people, processes, and technology in place to make your business run smoothly.

Whether this is to resolve a specific issue, or to look at your business as a whole, we will work with you to come up with a plan – and then to put this into action so that you see real & measurable results in your business.

System Recommendations & Implementation

Are you looking for new software for your business but you aren’t sure which way to go? By approaching this from a process-driven point of view, we can help you to find the right tool for your business – and then support you to roll this out.

Business Coaching

While our other services focus on getting your processes and systems sorted (the right people, doing the right things, at the right time), our Business Coaching service is about building capability at the senior levels of your business. Here we focus on helping you to grow so that your business can grow.

Book a free scoping consult now!

Client Feedback

“We have been fortunate enough to work with Luckman and Associates on the development of our current Disaster Recovery and Business continuity plans. With a wealth of knowledge and experience Vaughan was able to quickly get up to speed with our business and developed robust and user friendly plans and associated policies. He was a pleasure to work with and I would have no hesitation in recommending him, he is an asset to our business.”

James Townsend, Managing Director (Mainland Claims)

Stephanie Townsend, Managing Director (Catch Consulting NZ Ltd)

Mainland Claims

“The work Luckman& Associates undertook  has been incredibly helpful in shaping the way EQC has approached its processes in Canterbury. They were able to offer objective advice and recommendations, challenge the business to think differently and identify and highlight issues in a manner that was both well-reasoned and professional. The business analysis and improvement techniques they bring allowed them to quickly and effectively establish credibility, while their approach to their work meant they created a rapport with both management and staff alike. Bringing in Luckman & Associates has definitely been a positive and valuable move for EQC.”

Kristian Miles | Manager Business Improvement| Business Improvement Team

Earthquake Commission – EQC

“Custom Homes Southland Ltd enlisted the help of Luckman & Associates in order to improve their business model. Vaughan was fantastic to deal with.  His training is effective and his understanding of the construction industry was invaluable when it came to putting practices into place using an online project management system.  Vaughan is a clear, knowledgeable communicator and we wouldn’t hesitate to recommend him to anyone looking to improve their business performance”.

Greg McLeod
Managing Director

Custom Homes Southland Ltd Custom Homes Southland Ltd

“Vaughan has helped Benchmark Homes become a much more streamlined and efficient business through his expertise. Not only does he have a wealth of knowledge but a great eye for improving business systems and processes. Vaughan has been great to deal with and we look forward to working with him in the future.”

Sam Evans, Operations Manager

Benchmark Homes Benchmark Homes Canterbury

Our Clients – Past & Present

Partnerships – Accountants & Professional Services

We work with a number of accounting/professional services businesses to offer business improvement services as an extension of their practices. By acting together we can deliver the best results for your clients - especially where financial symptoms stem from process or system issues.

If you are keen to see how we can work together, then get in touch with Vaughan to have a confidential discussion: vaughan@luckman.co.nz or 027 4166 177.